Shipping and returns
How we pack a living thing, what it costs, and exactly what happens if it arrives unhappy.
Shipping
Plants are root-checked and potted the week you order, then braced at the pot and boxed upright. Orders leave within two working days and travel tracked, nationwide. Delivery is ₹99 flat, or free above ₹999.
We hold orders in extreme weather
We do not ship into a heatwave or a hard freeze, and we avoid Fridays so nothing sits in a depot over the weekend. If we hold your order we email you the same day.
Choosing a delivery date
Pick a date at checkout, useful for gifts. We aim for the morning of that day and the tracking link lets you narrow it further.
Replacements
If a plant arrives damaged or unhappy, send a photo within seven days and we send another. No receipts, and no need to return the original — it usually recovers with a little care anyway.
After seven days
Message us regardless. A grower will work out what is going on, and if we sold you a plant unsuited to your room we will put it right.
Returns
Unopened accessories and pots can come back within 30 days for a full refund. Living plants cannot be resold once they have travelled twice, so we handle those as replacements rather than returns.
Delivery questions
How much is delivery?
₹99 flat, free above ₹999, tracked nationwide.
How long does it take?
Dispatch within two working days, then typically two to four days in transit.
Where is my order?
Use the tracking link in your dispatch email, or send us the order number.
Can you deliver to a different address?
Yes. Enter it at checkout — gift orders never include a price or invoice.
What if nobody is home?
Couriers leave plants in a safe place where possible. Add a note at checkout if that is a problem.