Track your order
Enter your order number and the email you used at checkout to see where your plant is. Your dispatch email also has the courier's tracking link.
Find your order
Your order number is in the confirmation email we sent when you ordered.
Your order number is in the confirmation email, next to the date. It looks like #1042.
What the status means
The status shown here is the one on our packing bench, updated as your order moves.
Processing
Payment is through and your plant is being root-checked, potted and packed. Orders leave within two working days.
Completed
Your plant is with the courier. The tracking link in your dispatch email shows where it is on the road.
On hold
We are holding it back for a reason — most often weather that would harm the plant in transit. We email you the same day we hold an order.
Order questions
Where do I find my order number?
In the confirmation email sent when you ordered. It starts with a # and is also shown in your account under Orders.
Where is the courier tracking link?
In your dispatch email, sent when the order leaves us. The courier's page has the most up-to-date position.
My plant arrived damaged — what now?
Send a photo within seven days and we send another. No receipts, no need to return the original.
Can I change the delivery address?
Get in touch as soon as you can with your order number. Once an order has left us, the courier controls the address.
Still unsure?
A person reads every message.
Send your order number and what you need. We reply within one working day.